Managed IT Services

Managed IT Services

Managed
IT Services
WE OFFER

WHAT IS MANAGED IT SERVICES?

It’s a practice of outsourcing the responsibility of maintaining and managing the organizations’ IT infrastructure and systems to a third-party provider. Rather than wait for crashes or problems to arise, managed IT services aim to keep a company’s technology healthy while implementing IT solutions that serve its business needs.

It allows businesses and organizations to focus on their core operations and help the in-house IT team to prioritize more strategic IT programs while the managed services team prevents any IT issues through proactive monitoring, maintenance and updates, and reducing the need for reactive fixes.


Monitoring

Continuously observing and measuring the performance and health of IT assets.

Centralized Management

Overseeing and controlling various aspects of an organizations' IT infrastructure, systems and services from a single, centralized location or platform.

Scheduled Maintenance

A predefined plan that outlines regular maintenance tasks and activities to keep an organization's IT assets running smoothly.

Remote Support

Providing technical assistance and troubleshooting to an organization’s IT systems, or end-users IT-related issues from a remote location.

Reporting

Collecting, analyzing and presenting data and information related to the current state of IT assets.

Proactive Support

Strategic approach to determine,, identifies and resolves possible issues before they become significant problems.

MANAGED IT

Services Components

Managed IT Services components are the basic standards and procedures of conducting management and maintenance of the organizations’ IT assets and infrastructure.

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MANAGED IT

Services Offered

Managed IT Services offered can vary depending on the needs and requirements of the organizations that aim to improve the reliability and efficiency of IT assets and infrastructure.

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  • Network Management
  • Network Security
  • Physical Security
  • Hosting Services
  • Helpdesk & End User Support
  • Voice-Over-IP Services
  • Audio & Visual Services
  • Servers / Virtualization
  • Uninterruptible Power Supply Services
  • Printer Services
NETWORK MANAGEMENT
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NETWORK MANAGEMENT
NETWORK SECURITY
Provides cyber security solutions and services, including firewall management, intrusion detection, antivirus, and threat monitoring to protect your data and network.
NETWORK SECURITY
PHYSICAL SECURITY
Provides physical security solutions and services including CCTV surveillance system, Access Control system, etc.
PHYSICAL SECURITY
HOSTING SERVICES
These services involve the management of web hosting, email hosting, or application hosting on remote servers in data centers.
HOSTING SERVICES
HELPDESK & END-USER SUPPORT
Provides helpdesk support to end-users, addressing their IT-related issues and inquiries, both remotely and on-site.
HELPDESK & END-USER SUPPORT
VOICE-OVER-IP SERVICES
It covers management and support of Voice over Internet Protocol (VoIP) phone systems, ensuring stable and clear communication.
VOICE-OVER-IP SERVICES
AUDIO-VISUAL SERVICES
It manage and maintain the audio-visual components such as LED panels, video wall, audio processor, power amplifier, mixers, speakers, etc. BGMPA as well.
AUDIO-VISUAL SERVICES
UPS SERVICES
It's a way of managing, and maintaining the state of the backup uninterruptible power supply (UPS) that supports the organizations' IT assets to continuously run without interruption caused by power fluctuations, or disruptions
UPS SERVICES
PRINTER SERVICES
Provides management on your organization's printing infrastructure, including maintenance and supply management for printers and copiers.
PRINTER SERVICES

SERVICES SUBSCRIPTION

Managed IT Services subscriptions is an arrangement between the provider and the organizations on how to do the services, what are the inclusions of the services and how much would it cost to manage and maintain the organizations’ IT assets before they agreed.

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Services Components
Classic
Premium
Elite
1
Proactive Monitoring
2
Centralized Management
3
Scheduled Maintenance
4
Proactive Support
5
Remote Support
5.1 8/5 Remote Support
5.2 24/7 Remote Support
6
On-site Support
6.1 8/5 On-site Support
6.2 24/7 On-site Support
7
Comprehensive Reporting
8
IT Assets Audits
9
Backup and Restore
10
Service/Loan Units
11
Out of warranty repair or replacement

BENEFITS OF MANAGED IT SERVICES

Managed IT Services offer a wide range of advantages that extend beyond cost-saving. It provides strategic support, improves IT reliability and performance, and free up your internal resources to focus on their core business activities.

It can provide tailored services to the specific needs of the organizations. This means you get a solution that's designed to fit on the IT requirements.

It can quickly identify and address the IT issues, minimizing disruptions and downtime. This leads to improved efficiency and customer satisfaction.

It includes robust disaster recovery and business continuity planning, ensuring that your business can recover from unexpected events and data loss with minimal impact.

It works with you to align your IT strategy with your business goals, helping you make informed technology decisions that support your long-term success.

It offers employee training on best practices and security awareness, reducing the risk of security breaches due to human error.

With predictable costs for IT services, you can budget more effectively and allocate resources to other areas of your business.

The overall cost savings often outweigh the expenses associated with maintaining the number of in-house IT teams and dealing with unplanned IT disruptions.

 The proactive monitoring and maintenance offer less downtime and more reliable IT systems, boosting overall productivity and operational efficiency.

Leveraging the latest technology trends and solutions through managed IT services can give your business a competitive edge in your industry.